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FAQs


Everything you want to know about Sleepgoddess

 – General FAQ                                                                                                         

What is Sleepgoddess? Sleepgoddess is sustainable, ethical and handmade vegan brand with focus on healthy sleep, skin and hair care. Our plant-based and recycled fabrics are focused around a treasure trove of naturals that are kind and gentle to  skin.

Where are Sleepgoddess products Made? All of Sleepgoddess’ products are handmade in the United Kingdom using locally sourced animalfree, natural or recycled  fabrics , depending on the type of fabric.

What silks does Sleepgoddess vegan silk use? We utilise, Hemp silk, Bamboo silk and Recycled Polyester silk. In every case, we identify which fabric the product is made of. We are a new cruelty free & ethical brand and have began on a journey of ensuring that no nasty toxic chemicals or dyes are used in our fabrics. We will seek to ensure that as our range expands that we have more crueltyfree, sweatshop free and plantbased silks, other fabrics and trimmings to our offerings.

– Care and Maintenance

How do I care for vegan silk? Be gentle with me and I will last!

I am suitable for the washing machine and the tumble dryer, but delicate washing and air drying is recommended. Here’s how:

First, use a mild detergent, light botanical fabric softener.

Wash me with like colours but preferably in a delicates bag, at 30°c, to preserve my shine & slip and prevent snagging. Also for a more environmentally friendly wash. If every household turned its washing temperature down to 30 degrees C, we could save 12 million tons of Co2 per year, here in Europe alone!

I am also suitable for low tumble dry heat but line drying is recommended as this reduces energy usage and prolongs my life and my looks – I am a beauty product, hello!

Iron on the reverse with a cool/silk setting.

– Delivery, Shipping & Returns

How much does shipping cost? All orders less than £30 incurs standard shipping rate of £3.99. Free shipping is included for all UK orders £30 and over. For outside the UK, a flat rate of £10 shipping is added at the checkout where ever you are located.

How long will my order takes to arrive? Under normal circumstances, we take 2-3 working days to deliver to our local goddesses, We take anywhere from 8-14 working days to reach our world wide goddesses.

How do i track my order ? Tracking will be provided for all orders, you will be sent an email once your order is dispatched.

Can I change or cancel my received order? Unfortunately because of COVID-19 and the intimate nature of a pillowcase, we are currently not in a position to accept returns until further notice. We ask that you carefully review the images of items before placing an order and be sure you truly desire to make this purchase.  We are also absolutely sure you will love your new essential “comfy blankie”. Other non intimate items can be returned for refund. Send your request to orders@sleepgoddess.co.uk and you will be provided with a return form.

Is there a refund for non received items? We issue a refund for products bought at a full price amount and if the 14 days of shipping are completed and you have not received your tracking details.

Is there a refund on discounted items? Unfortunately once your order has been placed, we’re unable to cancel or make changes to an order bought at a discounted price .

How do I report a fault with my product? Quality is one of our top priorities here at Sleepgoddess.  We take this very seriously. If you believe there is a fault with your product please contact our customer care team at orders@sleepgoddess.co.uk providing details of the fault and where possible attach pictures to your message within 14 days of receipt and we will be more than happy to help!

– Billing & Payments

Which payment methods are accepted? Sleepgoddess accepts payment via PayPal or debit and credit card using Visa or Mastercard.

– Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

We only use and share your personal data when we have proper reason to do so. These reasons fall under certain categories; Contract, Consent, Legitimate Interest and Legal Obligation.

We will only use and share your personal data for the following reasons.

Contract – When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Consent – When you agree for us to use information in a certain way i.e. for storing your payment card details or email marketing; provided permission, we may send you emails about our store, new products and other updates.

Legitimate Interests – In the interest of providing you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system

Legal Obligation – Where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, and deletion of your information at any time, by contacting us at info@sleepgoddess.co.uk

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – THIRD PARTY SITES –  MAILCHIMP.

Our form submission and newsletter databases are powered by Mailchimp.

We cannot be responsible for the privacy policies and practices of other third-party sites, even if you access them using links from our Site and we recommend that you check the policy of each site you visit.

In addition, if you linked to our Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and we recommend that you check the policy of that third-party site and contact its owner or operator if you have any concerns or questions.

Unless expressly stated, we are not agents for these third-party sites or for any third-party advertisers on our Site, nor are we authorised to make representations on their behalf.

 

SECTION 5 – PAYMENT AND SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Woocommerce Terms of Service

 

SECTION 6 – THIRD-PARTY SERVICES

Sleepgoddess works with trusted third-party suppliers, agencies and businesses in order to provide you with high quality goods and services. Some examples of the categories of third parties with whom we share your data are; delivery partners, IT companies, marketing companies, payment processing companies. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 – COOKIES

We may store some information, commonly known as a “cookie,” on your computer

or mobile or other handheld device when you access our site.  Cookies help your browser navigate our website by allowing us to recognise and remember your device, preferences, log in details and keep track of your choices or any orders that you place through a website. Cookies do not harm your computer.

You can erase or block cookies from your computer if you want to, but certain Sleepgoddess services may not work correctly or at all if you set your browser not to accept cookies.

 

SECTION 8 – INFORMATION ABOUT PRODUCTS AND SERVICES.

From time to time we may contact you using one of the contact methods you have provided, with news and products which we think may be of interest to you. If at any time you wish to no longer receive this type of communication from us, then send an e-mail message titled “unsubscribe” to info@sleepgoddess.co.uk or hit “unsubscribe” at the bottom of our emails. Please note that active customers will continue to receive order and account communications from us.

 

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

We endeavour to process all personal data in line with your rights under the GDPR

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact at info@sleepgoddess.co.uk